Recent Posts

Keeping Your Store Clean

8/18/2021 (Permalink)

germs on a shopping cart Our SERVPRO Team helps you stand up against harmful bacteria!

Every day more and more shoppers visiting grocery stores, it means more and more hands touching things you’re going to buy. Scary right? By giving more attention to germ-prone areas, store workers play a significant role in preventing the spread of viruses. 

How do you properly clean sections of a grocery store?  Read our store checklist below!

Store Cleaning Checklist

  • Shopping carts: As carts are used throughout the day, constantly wipe down the touch areas of the cart (especially the handles) with disinfectant cleaner.  Treat hand baskets the same way.  Nightly power washing serves as a proactive measure to sanitize and prepare the carts for use the next day.
  • Checkout aisles: Cashiers (and with the assistance of baggers) should frequently clean the checkout area.  The conveyor belt, rails on each side of the belt, customer counter, and the bagging area should be wiped down at pace with the number of customers passing through. 
  • Credit Card Machines: Keep credit card reading machines clean.  Cash and plastic cards are known for harboring germs.
  • Restrooms: Public restrooms in a store probably already receive several cleanings per day, but with a recent emphasis on public health, it’s wise to increase the frequency of cleaning.  Customer and employee restrooms should be sanitized throughout the day: floors, doors, stall walls/doors, all handles (including paper towel and soap dispensers), sinks, counters, baby changing sections, etc.  Once the store is empty for the day, a more comprehensive cleaning should be done from top to bottom.  You should sanitize everything.
  • Floors: Floors are high-traffic areas, and grocery store floors get even more foot traffic now that restaurant traffic is prohibited beyond carry-out.  For more efficient and thorough floor sanitization, consider using an industrial auto-scrubber.
  • Walk-in freezers and refrigerators: Because freezers and refrigeration units house more prepared food these days, it’s a best practice to keep them clean for food safety. Give extra attention to these areas where products are handled by customers.  These areas should be routinely cleaned.  At a time that works best for your store schedule, remove the items from the refrigerator or freezer and clean the surfaces with no-touch products.  This helps mitigate any contamination.

Be aware of places where hands leave behind germs and coughs/sneezes may leave behind pathogens. As always, SERVPRO is here to help!  It can be overwhelming for your team members and our cleaning teams are ready and available 24/7 to proactively clean your business.  Please call us today! 

Restoring Your Personal Belongings After A Fire

7/14/2021 (Permalink)

fire damaged cabinet of personal items After a recent fire, soot covered every surface in this home. Our SERVPRO Team cleaned each item by hand, restoring all of the belongings.

If having a fire happen in your home isn't detrimental enough, there is still the aftermath of cleanup that has to be addressed. Fires not only affect the home but also all of the items inside your home. Here at SERVPRO of The North Coast, we understand this process can be difficult and we are dedicated to making it go as smooth and painless as possible. 

With fire comes soot and ash which in turn may engulf some or all of your personal belongings including sentimental items. We always go into each job with the mindset that we would rather restore than have you replace your beloved belongings. We have many different cleaning methods that we use to restore your most valuable of items. These methods include...

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

When special care is needed our SERVPRO Team will be there.

Count on Us for Flood Damage Restoration

7/14/2021 (Permalink)

2 foot flood cut on basement walls Flooding can cause damage to drywall!

If you’ve recently had a significant flood, you are probably experiencing some severe water damage to your home and possessions. We know it can be overwhelming. But it is important to remember that you have professionals to turn to, like our team at SERVPRO, to help you restore your property back to preloss condition.

Flood damage in Elyria of any kind can create quite the mess of things and will disrupt your daily routine. However, you can rest assured that the professionals here at SERVPRO of The North Coast are trained to handle any situation like this properly, getting you back to normal as soon as possible.

Water damage restoration is a process with multiple steps which need to be handled by our professionals who are licensed and certified water restoration contractors, through both corporate and IICRC training methodologies.

The Initial Visual Inspection
The first step will be to do an initial assessment to figure out the right action that is needed to reverse the adverse effects of the flood damage. After this is done, if there are no safety hazards, your contents will be secured, and the restoration can begin.

Extraction of Water
Containing the flood damage and getting rid of any standing water right away is the top priority. Anything that is wet such as pillows, throw rugs, toys, clothing, and the like are removed from the affected area. Our technicians will start to treat any wet surfaces such as ceilings, walls, or floors to help speed up the drying process. Baseboards may need to be discarded, along with any wet insulation. Cabinet drawers and doors will be opened to speed up the drying process. All wet surfaces will have to be treated.

Stabilizing and Drying
Once all the wet materials are removed, the drying process can begin. Technicians will use commercial grade equipment, including dehumidifiers, air movers, heaters and wood floor drying systems. Controlling the moisture is very critical in preventing the growth of mold and preserving your belongings and furnishings.

Reassessing the Damage
Once your home is dry, our certified technicians will do another inspection to make sure there are no hidden moisture pockets which could result in further damage or mold growth. No guess work is involved because moisture sensors and thermal hygrometers will reveal hidden pockets of residual moisture.

Reconstruction
After the water damage has been mitigated and your home returned to a preloss condition, if there are any building materials which need replacement or structural damage, the last step is restoration. At the end of reconstruction, your home will be safe and secure once again for you and your family. "Like it never even happened."

Flood damage can be devastating. However, we at SERVPRO of The North Coast have the knowledge and training to restore your home. Give us a call anytime at (216) 221-3333 when you have experienced damage from flooding.

We Have The Certification To Restore Your Water Damaged Home

7/14/2021 (Permalink)

flooded basement with personal items in it Our SERVPRO Team can handle any size of flood damage!

Flooding of any type will ruin some personal possessions (books, papers, and cloth) within minutes. In just a few hours, carpets and flooring can be destroyed as well as furniture. After only a day, walls can become damaged past repair and will have to be removed and replaced before a homeowner or renter can return to their house.


When it comes to water removal for our Cleveland neighbors, we require our personnel to meet the high standards established by the Institute of Inspection Cleaning and Restoration Certification (IICRC). SERVPRO also maintains an extensive inventory of specialized equipment built to extract flood water, regardless of the source and where it might be located in your home.

Each team member is trained on this equipment to quickly remove water. Since that is only the beginning, however, we also require them to become certified in five areas as determined by the IICRC. They are:

Water Damage - This overall course covers the many types of water damage and the effects it has on a home. Concentration is given to problems such as overflowing sewers and mold contamination.

Applied Structural Drying - This teaches each technician to use monitoring equipment, moisture extractors and specialized heaters and fans to dry walls and floors that have been under water.

Carpet Cleaning - Our team members learn to identify fabrics and the proper cleaning techniques required for each one. They also are taught to safely use the different cleaning chemicals available to us and how to use them with our vacuums and extractors.

Upholstery and Fabric Cleaning - Techs learn more fiber and cloth identification. Each person also learns about the specific cleaning issues needed to prevent fabrics from bleeding their colors, shrinking or otherwise becoming distorted from having been soaked.

Odor Control - Personnel learn to identify the source of odors caused by flooding or other water damage and the deodorization techniques available to combat them.

In addition to these areas, each technician is trained and qualified on every piece of equipment they might use on each job. Our inspectors also receive additional, specialized training to identify potential problems before they happen.

If you may have or suspect damage from previous flooding, call our SERVPRO of The North Coast Team today at 216-221-3333 to schedule an inspection!

First 48 Hours After a Flood

7/14/2021 (Permalink)

water damaged carpet Don't wait! The first 48 hours are critical!!

Act fast. The sooner you clear the contents out of your basement during a water incident, the more likely you will be able to restore the condition to your items and possessions.

When a finished basement experiences significant water damage, such as a basement flooding or a water pipe burst, timing is everything. Where the sooner you begin the disaster recovery process, the more likely you will be able to restore the condition of your possessions and the finished basement environment.

The first 48 hours are considered the most important time period to react, as it is crucial to preventing further damage to the basement and the items within, as well as preventing a wide spread mold problem. Below are the first steps to take, preferably within these first 48 hours.

  1. Turn Off the Power. Never enter a flooded basement or touch the flood waters without cutting off the power.
  2. Call your insurance company. Policies differ. Most require special flood insurance to cover ground water leaks, but homeowner’s insurance may cover damage from indoor plumbing and hot water heater leaks.
  3. Get the water out as soon as possible. Call SERVPRO of The North Coast to extract any standing water. If there isn’t a lot of water, you might try to get it out yourself, with a “floor sucker” or a shop-vac.

Dry everything out as quickly as possible

To prevent items and building materials from becoming ruined, dry your basement as soon as the water is removed. Ideally, the basement should be completely dry within 48 hours. After that, the potential for mold growth increases considerably. A professional restoration company might help expedite this process. Alternatively, you can consider acquiring a powerful basement dehumidifier.

EWWWW!!! What's That Smell? It Might Be Water Damage

6/22/2021 (Permalink)

yellow emoji holding his nose If you smell something funny in your home, don't wait! Call SERVPRO of The North Coast today!

Do you know when to be worried about a funny smell? Most new homeowners are not water damage specialists, but the human nose is an excellent tool for sniffing out trouble. Your nose is not the only way to spot water damage in your new home. Our SERVPRO of The North Coast technicians are IICRC certified and can help handle any moisture problems you may discover after moving in.

The sooner you notice a problem, the sooner you can call our team to help mitigate ongoing damages. With summer coming in northern Ohio, some water damage will be easier to spot. When you notice a problem, a highly trained SERVPRO professional can assess the extent of your damages. We can use our specialized equipment to remedy the issue fast.

What should you keep an eye out for when you do your spring cleaning? Start at the top. When looking for roof damages, obvious water stains aren't the only problem. Swollen insulation is usually an indication of water retention. Check your flashing (where the roof meets the walls) for cracks and look for missing shingles as well as more obvious signs like holes. Look at door frames and molding. Unusual stains or dark spots on the walls can mean trouble.

Inside, make sure you check your appliances after you move in to be certain they are not leaking where you cannot see easily behind them. Cracked hoses and loose connections can be tricky. Ripples, buckling, and changes in texture can tell you the flooring has a water problem. Remember to trust your nose. If it smells wrong, it probably is.

Outside water damages and mold are often caused by improper drainage. Check your spouts to see that they are clear and make sure you do not have water pooling around the foundation of your new home. At the first sign of damage, you can call SERVPRO.


No one wants to find water damages in their new home this spring. If you do, SERVPRO of The North Coast is available at (216) 221-3333 24 hours a day. We can make things “Like it never even happened.”

IICRC Certified Firm

4/1/2021 (Permalink)

IICRC logo Our SERVPRO Team is IICRC Certified!

SERVPRO of The North Coast is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) create the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of The North Coast

SERVPRO of The North Coast specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Common Causes of Water Damage in Commercial Buildings

3/3/2021 (Permalink)

equipment set after water loss This flooded building was caused by a broken pipe.

Unexpected flooding in commercial buildings can happen very quickly, especially if there is no one on site to access the problem. What starts out as a small water leak can instantly turn into something larger, and cause significantly more damage than expected. If your commercial building isn’t in pristine condition, there is a much higher chance of water damage occurring. Here are some of the typical causes of water damage in a commercial building:

  1. Broken Pipes. Broken or cracked pipes are very common to occur in commercial buildings, especially as they age. When a pipe bursts, water rushes out of them, spraying throughout the whole building. A busted pipe can cause damage to the walls, ceilings, flooring, and any other contents you have occupying that space.
  2. Malfunctioning Sprinklers. It is a law that all commercial properties are equipped with an overhead sprinkler system. It works in conjunction with the fire alarm, and is activated when the fire alarm goes off. This causes water damage in two ways. First, if there is a fire in the building, the smoke will set off the fire alarms, activating the sprinklers causing water damage. And second, if the sprinkler system malfunctions and activates on its own, causing the water to cover the entire building.
  3. Backed Up Sewer Lines. Bathrooms are another common source of possible problems. Sewer lines can get backed up, releasing water into the building. This type of water damage is extremely dangerous because the water is filled hazardous waste and other contaminants.
  4. Damaged Appliances. Almost every office building has a kitchen or break room. Typically these rooms have a refrigerator or a dishwasher and when these appliances malfunction they can leak a significant amount of water, flooding entire room or more.

Ahh! My Pipes Are Frozen!!

2/23/2021 (Permalink)

frozen pipes Cold temperatures can lead to frozen pipes, that's why our SERVPRO Team is always here to help!

The cold temperatures in Cleveland can lead to a number of problems for local homeowners. One of which may include frozen pipes. A hard freeze can even lead to broken pipes or water damage in your home. Here are some things you may want to know about what to expect when your pipes freeze.

What To Do When Pipes Freeze

If you have a frozen pipe in your home there are a few things you can do

  • Call a professional, like SERVPRO for help
  • Keep your pipes open so the water has a place to go when thawed
  • Apply gentle heat, like a hot towel or blow dryer, to the frozen area of the pipe

Why Pipes Freeze

During a hard freeze the temperature outdoors can drop so low that the cold can permeate the pipes. Any water inside will then expand. If there is not enough room inside the pipes, then the pressure can cause cracks which will lead to leaks when the water thaws. A water damage professional can help with repairs to your home if the leak causes damage.

Preventing Frozen Pipes

Fortunately, there are a few prevention steps you can take to prevent the freezing of your pipes and subsequent water damage. These steps include draining the water from pipes that may freeze such as a sprinkler line, and disconnecting any hoses from your home. You may also want to close any indoor valves that supply water to outdoor lines. If the weather is especially cold you may want to let your faucets drip a little as moving water is less likely to freeze. It’s also a good idea to keep your home’s temperature above 55 degrees.

When a hard freeze occurs, the water in your pipes can freeze and cause some damage to your home. A professional can help with any repairs and cleanup you may need. If you know that the temperature is likely to get to freezing point, you may be able to take some steps to protect your pipes.

Cleaning Smoked Damaged Homes

2/5/2021 (Permalink)

soot covered walls Here is an example of soot covering the entirety of this room due to a fire.

What goes into a Fire Cleaning and Restoration Project?

Projects vary based on a variety of factors such as:

  • Size and scope of the damage
  • Source of the fire
  • Odor level
  • Type of materials affected 

To get a good idea of what is necessary for your particular situation it is best to give us a call and schedule a free inspection and estimate to determine what processes are best suited to restore your home. Typically many of our fire restoration projects include:

  • Board Up
  • Dry cleaning with a sponge or HEPA vacuum
  • Wet cleaning with solutions or enzymes
  • Ozone treatment for odor
  • Thermal for odor
  • Content pack-out for off site cleaning (more severe fire damage situation)
  • Duct cleaning

Our SERVPRO of The North Coast Team deals with fires all year around and we are ready to help you take back your home after fire. Make sure you review these fire damage tips and give us a call today for an inspection today at 216-221-3333!